Return Policy

At Curlic, we strive to provide our customers with Hair Care services. However, if the products do not fully meet your expectations, we offer a return policy to ensure your satisfaction. We understand that finding the products can take time. Therefore, we encourage our customers to properly test and use our products for a longer period of time, even if it does not immediately deliver the desired results. Properly adjusting your routine can make a world of difference to for your hair.

Important: Please read our return policy carefully. No exceptions will be made, as you accepted the terms and conditions at the time of purchase.

Returns:

Returns sent to us without prior request and approval will not be accepted, and you will lose your right to a refund.

  1. Deadline: You can return the product within 90 days after receiving the product. If 90 days have passed, unfortunately, we cannot offer a refund or exchange.

  2. Condition: The product must be in the same condition in which it was received, unused (exception of trial usage), and in its original packaging. For products where hygiene is important, they must be thoroughly cleaned before starting the return process.

  3. Exclusions: When products are in an unacceptable condition, it is not possible to initiate the return process.

  4. Starting the Procedure: If you wish to return a product, send an email to: info@curlic.com with the order number, the reason for the return, possibly a photo of the product in case of damage, and your contact details. We have a single return address in the Netherlands, so returns to another address are not possible and will not be sufficient for a refund. Returns sent without prior notification will be considered invalid.

  5. Return at Your Own Risk and Cost: Please note that returning products is at your own risk. The company is not responsible for lost parcels or those held at customs during the return process.

  6. Track & Trace: Your return must be accompanied by a Track & Trace code, which will be shared with us. This way, we can accurately determine when your return reaches our warehouse, after which we will immediately process the refund. Without a tracking code, we cannot track the shipment, and the right to a refund is void, as we cannot confirm that the order has actually reached us.

Refund:

Procedure: Once we receive and inspect your return, we will send you an email informing you of the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the original credit card or payment method within 30 days.

Late or Missing Refund: If you have not received the refund after 30 days, please check your bank account. If you still haven't received it, contact us at info@curlic.com.

Costs:

Return Shipping Costs: All customers are responsible for return shipping costs. It is recommended to provide a Track & Trace for the return shipment, as we cannot be responsible for lost returns. The product must be sent back to the Netherlands. Return shipping costs can vary per country. 

Exceptions:

Defective Products: If you have received a defective product, we will always send you a new product free of charge.

Cancellation: Orders cannot be canceled after they have been placed due to our automated system.

For questions or further information about our return policy, please feel free to contact us at info@curlic.com.